Contact Information Policy

Last updated: August 4, 2026

ClockHaven is committed to providing accessible and reliable customer support. This Contact Information Policy explains how customers may contact us and what information should be included in support requests.

Business Information

Business Name: ClockHaven
Website: clockhaven.store
Email: support@clockhaven.store
Phone: (800) 730-7121

Business Address:
8912 Blvd. LaSalle
Lasalle, Quebec H8P 1Z8
Canada

Customer Support Requests

Customers may contact us regarding:

• Product information
• Order status
• Shipping and tracking
• Address corrections
• Damaged or defective products
• Missing or incorrect items
• Returns and refunds
• Payment questions
• Website accessibility
• General customer service concerns

Information to Include

For faster assistance, include:

• Your full name
• Your order number
• The email address used during checkout
• A clear explanation of your request
• Relevant photographs or documents
• The preferred method of contact

Do not send full payment card numbers, passwords, or other highly sensitive information by email.

Response Times

We aim to respond within 1–2 business days.

Response times may be longer during:

• Weekends
• Public holidays
• Promotional events
• High-volume sales periods
• Carrier disruptions
• Technical interruptions

Sending multiple messages about the same issue may delay the response because messages may be grouped or reviewed in the order received.

Order Communication

Customers are responsible for providing a valid email address and checking inbox, spam, junk, and promotional folders for order-related communications.

ClockHaven may contact customers to:

• Confirm order details
• Verify delivery information
• Resolve payment concerns
• Provide tracking updates
• Request information about a return
• Notify customers of product availability issues

Contacting Us About Returns

Before sending a product back, contact support@clockhaven.store.

Returns sent without prior instructions may be delivered to the wrong location, delayed, or refused.

Contacting Us About Damaged Products

For damaged, defective, or incorrect items, include photographs of:

• The product
• The defect or damage
• The packaging
• The shipping label
• Any missing or broken components

Keep the product and packaging until the request has been resolved.

Fraud Prevention and Security

We may request additional information when necessary to confirm the identity of a customer, verify an order, prevent fraud, or protect payment information.

ClockHaven will not request your complete payment card number or account password by email.

Complaints

We take customer complaints seriously.

To submit a complaint, email support@clockhaven.store with the subject line:

Customer Complaint – Order #[Order Number]

Explain the issue and the resolution you are requesting. We will review the matter and respond as soon as reasonably possible.

Changes to Contact Information

Our business contact details may be updated periodically.

The most current contact information will be displayed on clockhaven.store. Customers should use the details published on the website rather than relying on information from an unofficial third party.