Return & Refund Policy

Last updated: August 4, 2026

Thank you for shopping at ClockHaven. We want you to feel confident when purchasing from our store. This Return and Refund Policy explains the conditions and procedures for returning products, requesting replacements, and receiving refunds.

1. Thirty-Day Return Period

ClockHaven provides free returns and refunds within 30 days of delivery.

The 30-day period begins on the date your order is marked as delivered by the shipping carrier. Return requests submitted after this period may not be accepted unless required by applicable law.

2. Return Eligibility

To qualify for a return, the product should generally:

• Be returned within 30 days of delivery
• Be unused, uninstalled, and in resalable condition
• Include its original packaging, accessories, instructions, and components
• Show no signs of misuse, accidental damage, unauthorized repair, or modification
• Be accompanied by valid proof of purchase

We understand that customers may need to inspect a product after delivery. Reasonable inspection will not automatically make a product ineligible for return, provided it has not been used or damaged.

3. Free Returns

Approved returns are free of charge.

Customers should not send products back without contacting us first. Our support team will provide the correct return instructions and, when applicable, a prepaid return label.

Returns sent to an unauthorized address may be delayed, refused, or lost. ClockHaven is not responsible for returns shipped without following the instructions provided by our support team.

4. How to Request a Return

To begin a return, contact:

Email: support@clockhaven.store

Please include:

• Your full name
• Your order number
• The email address used for the order
• The product you wish to return
• The reason for the return
• Clear photos if the product is damaged, defective, or incorrect

After reviewing your request, we will provide further instructions.

5. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

Contact us promptly if:

• The product arrived damaged
• The product is defective
• You received the wrong product
• Parts or accessories are missing
• The package arrived with visible shipping damage

Please provide clear photographs of the product, packaging, shipping label, and affected area. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Do not discard the product or packaging until your request has been reviewed.

6. Return Packaging

Products should be packed securely to prevent damage during return shipping. Whenever possible, use the original packaging.

ClockHaven may reduce or refuse a refund when a returned product is damaged because it was packed improperly, unless the product was already damaged or defective when received.

7. Return Inspection

Returned products may be inspected after arrival.

We will confirm whether the return meets the conditions described in this policy. If additional information is needed, our customer support team may contact you.

8. Refunds

Once an approved return has been received and inspected, the refund will be issued to the original payment method.

The time required for the refund to appear depends on the payment provider, bank, or card issuer. Processing times may vary and are outside ClockHaven’s direct control.

Original expedited shipping fees, if any were purchased separately, may not be refundable unless the product was damaged, defective, incorrect, or the refund is otherwise required by law.

9. Replacement Products

When an item arrives damaged, defective, incomplete, or incorrect, we may offer a replacement instead of a refund.

A replacement will only be issued after the request has been reviewed and approved. Availability may depend on current inventory.

If a replacement is unavailable, we may provide a refund or offer another suitable resolution.

10. Order Cancellations

Orders may only be cancelled before they have entered processing or shipment.

To request a cancellation, email support@clockhaven.store as soon as possible. We cannot guarantee that a cancellation request will be completed before the order is processed.

Once an order has shipped, it must be handled through the normal return process after delivery.

11. Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate delivery address during checkout.

If an order is returned because the address was incorrect, incomplete, inaccessible, or refused, please contact us. Additional delivery arrangements may be required before the order can be resent.

12. Refused or Unclaimed Packages

Packages that are refused, unclaimed, or returned to the sender may require additional processing.

A refund may be issued after the package is returned and reviewed. Any non-refundable costs caused by an incorrect address or refusal may be deducted where permitted by applicable law.

13. Exchanges

We do not guarantee direct exchanges.

The most efficient option may be to return the original product for a refund and place a new order for the preferred item. Contact our support team for guidance before returning anything.

14. Non-Returnable Products

A return may be refused when:

• The request is submitted after the 30-day period
• The product has been used, installed, modified, or damaged after delivery
• Parts, accessories, or packaging are missing
• The product was damaged through misuse or improper handling
• Valid proof of purchase cannot be provided
• The product was purchased from another seller or website

These limitations do not remove any mandatory consumer rights available under applicable law.

15. Contact Information

For return or refund assistance:

ClockHaven
8912 Blvd. LaSalle
Lasalle, Quebec H8P 1Z8
Canada

Email: support@clockhaven.store
Phone: (800) 730-7121
Website: clockhaven.store