Shipping policy
Shipping Policy
Last updated: August 4, 2026
This Shipping Policy explains how orders placed through clockhaven.store are processed, shipped, tracked, and delivered.
1. Free Worldwide Shipping
ClockHaven provides free standard shipping to eligible destinations worldwide.
No standard shipping fee is charged at checkout unless a separate premium or expedited delivery option is clearly selected by the customer.
2. Estimated Delivery Time
Our estimated delivery time is:
7–10 days
This is an estimated timeframe rather than a guaranteed delivery date. Delivery may vary depending on the destination, product availability, carrier operations, customs procedures, weather, public holidays, or other factors outside our reasonable control.
3. Order Processing
Orders are reviewed and prepared before shipment.
Processing may include:
- Payment verification
- Address verification
- Product inspection
- Packaging
- Shipping label preparation
- Transfer to the delivery carrier
Orders placed during weekends, holidays, or promotional periods may require additional processing time.
4. Shipping Confirmation
When tracking information is available, customers may receive a shipping confirmation email.
The confirmation may include:
- The order number
- The shipping carrier
- A tracking number
- A tracking link
- Shipment status information
Tracking information may take time to update after the shipping label is created.
5. Tracking Delays
A tracking page may temporarily show limited information, such as “label created,” “shipment information received,” or “pending carrier update.”
This does not always mean that the shipment has stopped moving. Some carriers update tracking only after the parcel reaches a regional facility or destination country.
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
Before submitting an order, please verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Telephone number
ClockHaven is not responsible for delivery problems caused by incorrect, incomplete, or outdated information entered during checkout.
7. Address Changes
Address changes are not guaranteed after an order has been submitted.
Contact support@clockhaven.store immediately if you need to update your address. Once processing or shipment has begun, we may be unable to make changes.
8. Multiple Shipments
Orders containing multiple products may arrive in separate packages.
Separate shipments may have different tracking numbers and delivery dates. There is no additional standard shipping charge when an order is divided into multiple shipments.
9. International Shipping
International packages may pass through customs or local import authorities.
Customs processing can occasionally extend the delivery timeframe. ClockHaven cannot control the speed of customs inspections or local delivery procedures.
Customers are responsible for ensuring that ordered products may legally be imported into their destination country.
10. Customs Duties and Taxes
Customs duties, import taxes, or local handling charges may apply depending on the destination and local regulations.
Any charges that are not included or collected during checkout may be the customer’s responsibility, unless otherwise required by applicable law.
ClockHaven does not control fees imposed independently by customs authorities or local carriers.
11. Delivery Delays
Delivery may be delayed by circumstances including:
- Severe weather
- Customs inspections
- Carrier disruptions
- Public holidays
- High seasonal demand
- Transportation interruptions
- Incorrect addresses
- Remote delivery locations
- Government restrictions
- Events beyond reasonable control
If tracking has not updated for an extended period, contact our customer support team for assistance.
12. Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:
- Check around the delivery location.
- Ask household members, neighbours, reception staff, or building management.
- Review any delivery notice or photograph provided by the carrier.
- Contact the local carrier.
- Email support@clockhaven.store if the package remains missing.
We will review the available tracking information and assist with the appropriate next steps.
13. Lost Packages
A package may be considered lost after the carrier confirms the loss or after a reasonable investigation has been completed.
Depending on the circumstances, ClockHaven may offer:
- A replacement shipment
- A refund
- Another appropriate resolution
Customers must cooperate with reasonable carrier investigation requirements.
14. Damaged Packages
If your order arrives damaged, contact us promptly.
Please provide photographs of:
- The outer packaging
- The shipping label
- The damaged product
- Any broken or missing components
Keep all packaging until the claim has been reviewed.
15. Refused and Unclaimed Deliveries
Customers should not refuse a package unless instructed by ClockHaven.
Refused or unclaimed packages may be returned to the sender and may take additional time to process. Contact us before refusing delivery so we can provide appropriate instructions.
16. Incorrect Products or Missing Items
If your package contains an incorrect product or is missing an item, email support@clockhaven.store with your order number and clear photographs of the package contents.
We will review the issue and provide an appropriate solution.
17. Order Cancellations
Orders may only be cancelled before processing or shipment begins.
Once an order has shipped, it cannot be recalled. The customer may request a return after delivery under our Return and Refund Policy.
18. Contact Information
For shipping assistance:
ClockHaven
8912 Blvd. LaSalle
Lasalle, Quebec H8P 1Z8
Canada
Email: support@clockhaven.store
Phone: (800) 730-7121
Website: clockhaven.store