Terms of Service

Last updated: August 4, 2026

These Terms of Service govern your access to and use of clockhaven.store and your purchase of products from ClockHaven.

Throughout these Terms, “ClockHaven,” “we,” “us,” and “our” refer to the operator of clockhaven.store. “You” and “your” refer to any visitor, customer, or user of the website.

By accessing our website, creating an order, or using any part of our services, you agree to these Terms. Please read them carefully before using the website.

1. Online Store Terms

By using this website, you confirm that you have the legal capacity to enter into a binding agreement or that you are using the website with the permission and supervision of a parent or legal guardian.

You may not use our products, website, or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not transmit viruses, malicious code, harmful software, or any technology intended to disrupt the website or compromise customer information.

2. General Conditions

We reserve the right to refuse service, cancel transactions, limit quantities, or restrict access when reasonably necessary to protect our customers, business, website, or legal obligations.

We may modify, suspend, or discontinue part of the website or service without prior notice. We are not responsible for temporary website interruptions caused by maintenance, technical problems, third-party services, or circumstances beyond our reasonable control.

3. Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, features, and images accurately.

However:

• Screen settings may affect how colors appear
• Handmade or natural-looking finishes may have minor variations
• Measurements may vary slightly
• Packaging may change without materially changing the product
• Product photographs may include decorative items not included with the purchase

Customers should review the complete product page before ordering.

4. Product Availability

Products are offered subject to availability.

We may limit the quantities available for purchase, discontinue products, update collections, or cancel an order if an item becomes unavailable.

If we cannot fulfill an order, we will contact the customer and provide an appropriate refund for the unavailable product.

5. Prices and Payment

Prices are displayed in the currency shown on the website or during checkout.

We reserve the right to update prices, promotions, discounts, and product availability at any time. Price changes will not normally affect an order that has already been accepted and paid for.

Customers are responsible for providing accurate billing and payment information.

Payment authorization may be processed by third-party payment providers. ClockHaven does not guarantee that every payment method will be available in every country.

6. Orders

Submitting an order does not automatically guarantee acceptance.

We may review, limit, refuse, or cancel an order for reasons including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraud or unauthorized payment
• Unusual order quantities
• Delivery restrictions
• Incomplete customer information
• Violation of these Terms

If payment has already been collected for a cancelled order, an appropriate refund will be issued.

7. Billing and Account Information

You agree to provide accurate, complete, and current information when placing an order.

You are responsible for updating your contact details so that we can communicate with you and deliver your order successfully.

ClockHaven is not responsible for delays caused by incorrect email addresses, phone numbers, billing details, or shipping addresses provided by the customer.

8. Shipping

ClockHaven provides free worldwide shipping.

The estimated delivery time is 7–10 days. This estimate may begin after order processing and may vary depending on destination, customs, carrier operations, weather, public holidays, or other circumstances beyond our reasonable control.

Additional details are provided in our Shipping Policy.

9. Returns and Refunds

Eligible products may be returned free of charge within 30 days of delivery.

All return and refund requests are governed by our Return and Refund Policy, which forms part of these Terms.

10. Customs, Duties, and Import Requirements

International orders may be subject to customs inspection or local import requirements.

Unless clearly stated otherwise during checkout, customers are responsible for understanding any local rules that apply to receiving imported products.

Where customs charges or import taxes apply, responsibility will be determined according to the information shown during checkout and applicable law.

11. Intellectual Property

The website and its content, including text, graphics, logos, page designs, icons, product descriptions, images, and branding, are owned by or licensed to ClockHaven unless otherwise stated.

You may access the website for personal, non-commercial shopping purposes.

You may not reproduce, copy, republish, sell, distribute, modify, scrape, or commercially exploit website content without prior written permission.

12. Customer Reviews and Submissions

When you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You have the right to submit it
• It is accurate and based on genuine experience
• It does not violate another person’s rights
• It does not contain unlawful, abusive, misleading, or malicious material

You grant ClockHaven permission to use and display submitted content for store-related, marketing, and promotional purposes, subject to applicable law.

We may remove content that violates these Terms or is inappropriate for the website.

13. Prohibited Uses

You may not use the website:

• For unlawful or fraudulent purposes
• To violate intellectual property rights
• To submit false or misleading information
• To harass, threaten, discriminate against, or harm others
• To collect personal information without authorization
• To upload malicious code or interfere with website security
• To place orders using stolen or unauthorized payment details
• To impersonate another person or organization
• To bypass security, access controls, or purchase limitations

We may terminate access when prohibited use is detected.

14. Third-Party Services

Our website may rely on third-party providers for hosting, payment processing, analytics, shipping, communication, or other business functions.

Third-party services may have their own terms and privacy practices. ClockHaven is not responsible for independent third-party websites or services that are outside our control.

Links to third-party websites are provided for convenience and do not necessarily represent endorsement.

15. Errors and Inaccuracies

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions related to prices, descriptions, promotions, availability, or shipping.

We reserve the right to correct information, update content, or cancel affected orders when necessary.

If an error materially affects an order, we will make reasonable efforts to contact the customer.

16. Disclaimer of Warranties

We aim to provide a reliable website and quality customer service. However, the website may not always be uninterrupted, completely secure, or error-free.

To the extent permitted by law, the website and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the fullest extent permitted by applicable law, ClockHaven will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Our total liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim, except where a different remedy is required by applicable law.

This limitation does not apply where liability cannot legally be limited or excluded.

18. Indemnification

You agree to indemnify and hold ClockHaven harmless from claims, losses, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another party’s rights.

This section applies only to the extent permitted by applicable law.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted.

20. Termination

We may suspend or terminate access to the website when a user materially violates these Terms, engages in fraudulent activity, threatens website security, or misuses our services.

Obligations and liabilities arising before termination will continue where applicable.

21. Governing Law

These Terms are governed by the applicable laws of Quebec and the federal laws of Canada, without removing any mandatory consumer protection rights available in the customer’s place of residence.

22. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.

23. Contact Information

Questions about these Terms may be sent to:

ClockHaven
8912 Blvd. LaSalle
Lasalle, Quebec H8P 1Z8
Canada

Email: support@clockhaven.store
Phone: (800) 730-7121
Website: clockhaven.store